What is the ERREXCA return policy for bespoke items?

Bespoke, custom-commissioned, or personalized items are strictly non-refundable.

Does ERREXCA provide repair or restoration services?

We do not provide repair or restoration services. Each product is engineered to maintain its structure and function over time under proper care. Natural leather evolution, including patina and softening, is expected and not considered a defect.

Terms & Conditions | ERREXCA Atelier

01. Introduction

These Terms govern your use of ERREXCA Atelier and all purchases made through our platform. By accessing our services or completing a purchase, you formally agree to be bound by these conditions.

02. Products & Craftsmanship

All ERREXCA products are handcrafted utilizing premium, ethically sourced materials. Variations in leather texture, tone, and finish are natural characteristics inherent to authentic full-grain leather and are not considered manufacturing defects.

03. Orders & Acceptance

All orders placed through the Atelier are subject to material availability and final confirmation.
We reserve the absolute right to cancel or refuse orders if deemed necessary.
Bespoke and custom-commissioned orders require extensive consultation and formal client approval prior to production.

04. Pricing & Payments

All prices are actively listed in your selected regional currency.
Full payment must be successfully completed at checkout to initiate processing.
Bespoke orders and private commissions may require non-refundable deposits to secure artisan scheduling.

05. Shipping & Delivery

Anticipated delivery times vary significantly based on your global location and the specific product type. ERREXCA Atelier is not legally responsible for shipment delays caused by external logistics providers, geopolitical events, or international customs clearances.

06. Returns & Exchanges

Returns are permitted for standard collection items strictly within our designated policy period.
To qualify for a return, items must be entirely unused, pristine, and housed in their original packaging.
Bespoke, monogrammed, or custom-commissioned items are strictly final sale and non-refundable.

07. Lifetime Craft Promise

Our commitment is to enduring craftsmanship and absolute material integrity. We do not provide repair or restoration services. Each product is fundamentally engineered to maintain its structure and function over time under proper care and maintenance.

Natural leather evolution—including patina development, structural softening, and tonal variation—is expected, celebrated, and strictly not considered a defect.

08. Intellectual Property

All structural designs, visual branding, photography, and written content belong exclusively to ERREXCA. Unauthorized use, reproduction, or distribution is strictly prohibited and protected by international law.

09. Client Responsibilities

To consistently provide accurate and current information during the ordering and consultation process.
To utilize our products appropriately and strictly for their intended purposes.
To adhere to our official leather care guidelines to ensure the longevity of the artifact.

10. Limitation of Liability

To the fullest extent permitted by applicable law, ERREXCA Atelier shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or digital platforms.

11. Privacy

Your personal, financial, and browsing data is handled with the utmost discretion and securely processed according to our comprehensive Privacy Policy.

12. Changes to Terms

We reserve the right to update, modify, or replace these Terms at any time without prior notice. Your continued use of the Atelier implies formal acceptance of all revised conditions.

13. Contact Information

Should you require legal clarification or wish to direct an inquiry regarding our terms, please contact our administrative team at:
support@errexca.com