Support & FAQs

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and express checkout options including Apple Pay and Google Pay. For exclusive bespoke commissions, specialized payment plans and wire transfers may be discussed directly with your Atelier consultant.

Due to the immediate processing of orders for artisanal preparation and dispatch, modifications or cancellations are strictly possible only within 2 hours of purchase. Please contact Client Services immediately to request any urgent changes.

Yes, complimentary signature ERREXCA gift wrapping is included with every purchase. We also offer bespoke hot-foil monogramming on select leather goods to commemorate special occasions. Personalization details are available on respective product pages.

We offer Complimentary Express Shipping worldwide via premier logistics partners on all orders. Delivery typically requires 3-5 business days following a rigorous 1-2 day quality assurance and processing period. International customs clearance times may vary by jurisdiction.

Once your order has been finalized and dispatched from our facilities, you will receive a formal confirmation email containing your tracking number and a direct link to the carrier’s tracking portal. Please allow up to 24 hours for the initial logistics data to update.

We accept returns of unworn, unused items in their original pristine condition within 14 days of delivery. Bespoke, customized, or monogrammed items are strictly final sale. Please refer to our dedicated Terms & Conditions for comprehensive instructions.

We exclusively utilize the finest full-grain leathers, including Italian Calfskin, French Chèvre, and ethically sourced exotics. All structural hardware is cast in solid brass or sterling silver, meticulously finished with a selection of precious metal coatings for enduring brilliance.

Avoid excessive moisture, direct sunlight, and heat. For routine cleaning, gently wipe the surface with a soft, dry flannel cloth. We recommend applying a premium, clear leather conditioner annually to maintain suppleness. Detailed instructions are available in our official Product Care Guide.

The ERREXCA Lifetime Promise is our guarantee of structural integrity. We protect every piece against manufacturing defects for life, covering meticulous hand-stitching, hardware functionality, and structural form under normal use. Normal wear, patina development, or damage due to misuse is not covered.

To begin a private commission, submit a formal request through our Bespoke Atelier page. A dedicated senior consultant will contact you within two business days to explore your vision, curate material selections, and present preliminary sketches.

Timelines are dictated by the complexity of the design, the rarity of the materials sourced, and the current schedule of our master artisans. Typically, a bespoke commission requires between 8 to 16 weeks of intensive labor from final design approval to delivery.