Find quick answers to common questions about purchasing, care, and bespoke commissions. If you require further assistance, please visit our Contact Page.
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and express checkout options including Apple Pay and Google Pay. For bespoke commissions, payment plans may be discussed with your Atelier consultant.
Due to the immediate processing of orders for artisanal preparation, modifications or cancellations are possible only within 2 hours of purchase. Please contact Client Services immediately to request changes.
Yes, complimentary signature gift wrapping is included with every purchase. We also offer bespoke monogramming on select leather goods; details are available on the respective product pages.
We offer **Complimentary Express Shipping** worldwide on all orders. Delivery typically takes 3-5 business days after a 1-2 day processing period. Customs clearance times may vary for international shipments.
Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking number and a link to the carrier’s website. Please allow up to 24 hours for the tracking information to update.
We accept returns of unworn, unused items in their original condition within 30 days of delivery. Bespoke or monogrammed items are final sale. Please refer to our dedicated Returns Policy for full details and instructions.
We use only the finest full-grain leathers, including Italian Calfskin, French Chevre, and ethically sourced exotics. All hardware is solid brass or stainless steel, finished with a selection of precious metal coatings.
Avoid excessive moisture and direct sunlight. For cleaning, gently wipe with a soft, dry cloth. We recommend a quality leather conditioner once or twice a year. Detailed instructions are available in our Product Care Guide.
The Lifetime Promise guarantees the craftsmanship of every ERREXCA piece against manufacturing defects for life. This includes stitching, hardware, and structural integrity under normal use. Damage due to misuse or wear is not covered.
You can begin your journey by submitting a request through our Atelier page. A consultant will contact you within two business days to discuss your vision, materials, and preliminary sketches.
Timelines vary based on complexity, material sourcing, and our artisans' schedules. Typically, a bespoke commission takes between 8 to 16 weeks from the final design approval to delivery.